“We know due to the massive call volumes we’ve been experiencing over the past weeks that not everyone is getting through to us on the phones, and we know there are frustrations because of that,” Suber said. Starting on May 2, the call center will be open 8 a.m.-5 p.m. In addition to the funding released, DEW is extending call center hours to support the anticipated spike in call volume. Our agency and our dedicated staff is rising to the challenge, and we assure you we will see this through.” “We keep hearing the word ‘unprecedented,’ but truthfully that word doesn’t truly paint a picture of what our state is experiencing right now. “My promise to South Carolina is that our staff is working around the clock to serve, and we are committed to these relief efforts until our communities can begin to reengage in employment and find a sense of normalcy,” said DEW chief of staff Jamie Suber. This program is for anyone who was ineligible for normal unemployment insurance such as those who are self-employed, 1099 contractors or were found to be monetarily ineligible. Since the Pandemic Unemployment Assistance program’s launch on April 24, the South Carolina Department of Employment and Workforce announced it has released more than $4.6 million in federal assistance to eligible claimants.
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